KEYOUT Refund Policy
Version: 2026-1. Effective: 2026-11-05.
This policy describes the launch guarantee. Public purchases remain closed until launch. Contact KEYOUT at support@keyout.app.
1. A full refund within 3 days
Both products have a 3-day money-back guarantee, instead of a free trial:
Bricklayer: $75.00 USD, one-time, lifetime access, including CLOCKOUT.
Contractor / manufacturer: $300.00 USD, one-time, without CLOCKOUT.
If you request a refund within 3 days of purchase (72 hours after payment is confirmed by the server), we will arrange a full refund. No reason is required and using the app does not disqualify you. This guarantee applies equally to both products. “Lifetime” means the life of the KEYOUT service, as explained in the Terms of Use.
2. How to request it
Sign in to your KEYOUT account, open Account → Refund my purchase, review the full-refund and access-ending confirmation, and confirm the request. The server checks your original payment and the 72-hour window. An accepted request is saved and processed automatically; you do not need to keep the page open. Check its status from the same account screen. A request made within the 3-day period remains eligible while it is being processed.
You can also email support@keyout.app from your account email, or use the provider support route on your receipt. Include the purchase date and receipt/order reference so it can be found. Do not send card numbers, security codes, passwords or sign-in links. If automated processing needs attention, contact support; an accepted request is not a promise that the bank has already returned the money.
Our merchant of record, Stripe Managed Payments, processes the full refund through its payment system to the original payment method, including applicable provider-handled tax. KEYOUT does not deduct an administration fee. The provider or bank controls when the money appears; this policy does not promise an unverified bank processing time.
3. Access ends when refunded
A processed refund or chargeback automatically removes paid access for that purchase. The server acts on the provider's verified notification, not on a checkout redirect. Export or print any needed records before requesting a refund; once access ends, you cannot rely on opening the app or creating further outputs. A device that remains offline may not receive the access change until it reconnects; offline data is not a continuing licence after a refund.
A refund does not itself request account deletion, and deleting an account does not itself request a refund. You may separately request deletion and re-enable the account before permanent deletion within the 30-day deletion period; re-enabling does not restore refunded access. The Privacy Policy explains data requests and deletion.
4. After the guarantee period
After 3 days, a one-time or lifetime purchase is not refundable under this voluntary guarantee. Rights and remedies required by applicable law still apply. Nothing in this policy limits mandatory consumer protections, statutory refunds or your right to raise a payment dispute. The merchant of record may also issue refunds under its own applicable terms.
Questions or a missing refund: contact KEYOUT at support@keyout.app with the order reference.